Thank You SO much Christina for getting back with me and being patient with me. I inquired about the lift to apply for a grant to be able to receive the lift. I’m hoping to be approved as soon as possible and the company you represent is my preference for the sole reason of how you handled my case. I appreciate professionalism and you projected it on the phone with me.
November 4, 2018
Betty Jean Duncan
Exceptional customer service and product knowledge. It was a pleasure working with everyone from the first contact through the installation of our stair lift.
Christina researched to fine the best value stairlift for me. It is a pleasure to work with people who want to give you what you want at the best price. The installation was done when I was ready and Kirk made sure I was aware of how to operate the stairlift and how to keep it clean and working the way it should.
101 Mobility arranged the design and installation over three years ago of my stair chair. I have been very happy with it. As a matter of course I have the chair serviced and batteries changed every year, and have always found the office staff and technicians eager to help. I highly recommend 101 Mobility to you.
Wonderful young man installed the stairlift. He was careful with my possessions and made sure I understood all the features of the stairlift.
The office personnel were also very accessible and easy to work with.
Your mechanics are neatly dressed. Also they take apart the shipping containers with care, and put the trash back in the same boxes. Nothing is left behind when they leave. The tool bags were the neatest I have ever seen from professional installers. When a tool came out of the bag, it went back in its proper place. The products are more than I expected, in that they work correctly. I had two stair lifts (6 steps each) put in my home. One set upstairs, and one set downstairs.
The customer service was fantastic. From our first meeting with Christina there was a feeling of cumfort knowing she was knowledgeable about the product and could empathize with my particular situation.
Throughout the process everyone did a great job and most importantly what was promised was delivered.
My Mother loves her stairlift and I love that it’s not intrusive in location or looks. It almost blends in with our stairs.
Thank you to 101 Mobility for a job well done.
I appreciate that the service was on time as scheduled. Reviewed the finished product and it looks good and the family was pleased also. Thank you to all of the staff for your professionalism and patience.
The client has reported to be extremely happy with the Liko lift that was installed.
As an agency, we were please with the fact that the install and follow ups were always delivered in a very timely manner.
We are sure to use 101 mobility for our adaptive aid needs.
listened to what I needed and understood the cost was too much. she worked with the manufacturer to get me a one-time reduced rate since I was self-paying. We got the sling that we've been needing for weeks. It got here just before Christmas and was a HUGE relief.
Thank you SOOO much!
Thank you so much for the professional service we received from the initial phone call to the installation. The staff was very quick to respond to all queries and arrived on time or early for each of the appointments. We highly recommend 101 Mobility for anyone needing their services.
Melissa was a great help to someone who knows almost nothing about mobility issues. I'm not sure how she put up with my calls, but she was the reason you have me for a customer. The installation of my lift went very well, and the installer is to be commended. (My wife says his name is Alfred. I don't think so, but that's close...) Anyhow, good work by all!
Owner of business for 20 years, have
never had service like this befor. The
Installers were great and explained
everything they were doing.
I would highly recommend the company for any future work I have on
my lift. Thank you for the great service
even though Dad is gone now, it was a god send that they were able to put the stair lift in on such short notice. When Dad came home from the hospital and was able to ride it he knew, he had a place to live for as long as he needed, everyone from the lady that came out and measured, to the installer, was some of the best, and most professional people, and they were a great comfort, to me and me family. Thank You again from the bottom of my heart, for making Dads last days, comfortable and care free.
the stair lift works very well but rhe personalized service was fantastic. from the inital visit to installation, everything was as advertised. great followup, all questions answered, no surprises. these are great folks who really care, and it shows. 5 stars from me.
The installation was done in a day by a polite professional who gave us instructions that were thorough and easy to understand. He even warned us not to be alarmed about the noise because it was normal. I am very satisfied.
This is a very trustworthy company that is here for the elderly. They are a very compassionate company and treated my father as though he was their father. They took time to listen to his wants, needs and concerns and installed a wonderful stair lift custom set for my father.
Both the sales and the service staff did a terrific job addressing our concerns. Christina Gurvin was wonderful to work with. She helped us select the chair that was best for us. It's working great.
Would recommend you to anyone who needs to buy a stairlift.
Great service. Timely installation. Very informative, non-pressure initial informational visit. 101 Mobility did exactly what they said they would do. Great follow-up after first visit. Never any pressure to purchase. Installation technician timely, efficient and through explanation on use after installation.
Our lift has made it safe and easy for my husband get upstairs to his bedroom. Previously, he had fallen backwards down the stairs and after that, he was always petrified that he'd fall again!
The installation was quick and mess free, the technician was competent and knowledgeable, and the chair is quiet and reliable. Thanks for a great product!
We were very pleased with the entire process involving the purchase and installation of the stair lift. The staff is very professional, helpful, and friendly, and the company provides a quality product.
Gordon, co-owner of 101 Mobility, met with us to evaluate the layout of our staircase and presented information on various models of stair lifts. We were immediately drawn to his attention to detail, customer focus, and chipper attitude. He listened to our needs without trying to rush the appointment or push us into making any rash decisions. His account manager followed up with equal enthusiasm and both individuals were involved in active communication via phone and email.
Their price was very competitive and warranty excellent.
We were thrilled that they have some stair lifts set up in their warehouse allowing us the opportunity for a “test ride” before finalizing decisions. Actual Installation only took 2 -3 hours and the technicians made certain we were comfortable with basic operation of lift and had questions/concerns answered before leaving. Gordon clearly has passion for what he does and understands the difference his products makes for individuals with mobility challenges. We feel reassured that, in the event, there’s a product issue or question, someone from 101 Mobility will be readily available to resolve.
Our work with 101 Mobility started about 8 months prior to the install. We contacted 101 Mobility while researching stair lifts to install in our home for elderly parents. When looking for a stair lift product, we found that most of them are not local to us, most out of state. 101 Mobility being a local Dallas vendor was the first thing that attracted us to them. Then after speaking with them over the phone, we knew that is who we wanted to do business with.
We were impressed with everyone at 101 Mobility Dallas, excellent price, installation and follow-up. We referred two friends to them, both purchased lifts for their parents, and were 100% pleased. Thanks Jennifer, Gordon, Erin and Josh for everything and helping parents live safe independent lives.
Wonderful group to work with. I used the Dallas franchise to install a stair lift and vertical plate form lift for my mother. Their staff was great, did the work quickly, the price was excellent and warranty by 101 excellent. I shopped around for over a month and found 101 Mobility Dallas to do our job. I would recommend them to anyone looking for the products they sell.